Welcome! We're excited that you'll be joining Denizen.
Opening an account shouldn't be pain so we've done everything we can to make the process as simple as possible while still ensuring your safety & privacy. Below are some helpful tips to make sure everything goes smoothly.
First a few requirements: Applicants need to be at least 18 years old, have proof of legal residency in one of these countries, have a valid passport, and be able to access our app through a supported device.
Once you have downloaded the app, choose SECURE SIGNUP and the app will guide you through our simple and secure onboarding process:
Create and verify your login details: email address, phone number and a strong password. We'll guide you through the process of verifying your phone number & providing additional details, such as address(s), SSN and/or tax ID number.
Submit Passport verification: We'll ask you to take a photo of your passport & record a short video of you holding your passport. Getting this part right can be tricky so we've also created a short video recording guide to help.
- The most common issues we see have to do with lighting and glare on the passport.
- Show both the front & back of your passport, holding it in front of you, so both your face & passport are in view. (this helps our software verify that you're the owner of the passport)
We take security seriously so we might ask for additional information* such as proof of your residency status, but rest assured, everything is securely stored.
*for this process, a driver's license is not accepted as valid method of verification.